The Charlesbearius Hug Grading Scale
In the event that customers feel that the insults provided by our service are 'too mean', a hug will be offered in compensation. These will fall into one of five 'grades' or categories of hug:
Grade 1: This is like getting hugged by a skeleton wearing an inside-out iron maiden, and will only be offered sarcastically.
Grade 2: A standard hug - only enjoyable if you've not had any physical human contact in years. Otherwise, little more than a nuisance.
Grade 3: A decent hug - comforting, encompassing and quite satisfying. Like being wrapped in a nice, thick duvet. If that duvet were a person.
Grade 4: The sort of hug you'd expect to get from a lover. There may be kissing. And nuzzling. Only offered in particular circumstances.
Grade 5: Like getting hugged by Christina Hendricks and her four clones.
Note: hugs are strictly one-time redemption, and have no equivalent cash value.
The gender of the person issuing the hug is pre-assigned. Once requested, there is no taking back of the hug.